StarChase Group and its affiliates ("StarChase","We"or"Us") respect your concerns about privacy. Please do not submit personal or private information to StarChase before reading, understanding and agreeing to this Privacy Policy. This Privacy Policy applies to [starchase.com.cn] and [StarChase Mini-program] (collectively our “Site”), as well as all products and services provided by StarChase.
This Privacy Policy describes how information is collected from you and subsequently used, shared, secured and otherwise processed by us. Please note that this Privacy Policy also explains how you can contact us if you have any questions or concerns. By providing information to us or by using our products or services, you acknowledge that you have read, understood and explicitly agreed to our collection, use, share and safeguard of your information as described in this Privacy Policy and any amendment from time to time.
We may collect two main types of information related to you or your use of our products and services: (1) information from or about you; and (2) information from or about your vehicle. Depending on the StarChase products and services you request, own or use, not all of these types of information may be applicable to you.
Information from or about you- We may collect certain information from you or about you (such as information that can be used to identify you, such as your name, age/birthdate, postal address, telephone number, e-mail address, government identification information or other information that can be used to contact you or identify you as an individual (collectively, “Personal Identifiable Information, or PII”); your customer registration information; the status of your order; warranty and other documentation for your StarChase products; your payment information such as your credit card or debit card information, Alipay or WeChat payment information and general information about your StarChase products, insurance forms, driver’s licenses and similar information) in a variety of ways, including:
Please be noted that we may also have access to or collect information about your purchase history or payment history for the purpose of bonus point management.
Information from or about your vehicle- We may collect a variety of information from or about your vehicle, including:
A cookie is a small data file that we transfer to your computer and is stored on your hard drive when you access our Digital Tools. When you access our Digital Tools, the cookie identifies your computer to us so that you do not have to re-register each time you access. We also use cookies to identify that you've logged in to the Digital Tools, to tell us how and when you interact with our Digital Tools, to monitor aggregate usage and web traffic routing on our Digital Tools, to return you to a persistent location of your choosing, and to customize and improve our Digital Tools and to measure the traffic to our website and the use of different features of the Digital Tools. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. Please note, however, that if you don't accept cookies, you may not be able to access all portions or features of the Digital Tools. Third party advertisers that appear on our Digital Tools may place cookies on your computer and their use of the information stored on those cookies is subject to their own privacy policies. You should visit their websites to learn about their information practices. Note that this Privacy Policy only covers our use of cookies and does not include the use of cookies by such third parties.
We may use information we collect to communicate with you, to provide and improve our products and services, and for other purposes listed below:
To communicate with you- We may use information we collect to communicate with you, including:
If you no longer want to receive marketing-related notifications or calls from us, you may opt out of receiving them by following the opt-out instructions in any marketing messages received from us or by contacting us at the address below. Please note that we may still send you important administrative and safety messages or give you calls even if you opt out of receiving marketing notifications or calls.
To provide and Improve our products and services- We may use information we collect to provide and improve our products and services, including:
If you no longer want to receive marketing-related notifications or calls from us, you may opt out of receiving them by following the opt-out instructions in any marketing messages received from us or by contacting us at the address below. Please note that we may still send you important administrative and safety messages or give you calls even if you opt out of receiving marketing notifications or calls.
For other Purpose- We also may use information we collect for other purposes, including:
We may share information we collect with our service providers and business partners, with other third parties you authorize, with other third parties when required by law, and in other circumstances.
With our service providers and business partners- We may share information with our service providers and business partners when necessary to perform services on our or on your behalf, such as in the following circumstances:
We may share information we collect with our service providers and business partners, with other third parties you authorize, with other third parties when required by law, and in other circumstances.
With other third parties for our protection and the protection of others- We may disclose information to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas. We may also disclose information when we believe disclosure is necessarily incident to the provision of StarChase services or to the protection of the rights, property or safety of StarChase or others as determined by us in our sole discretion. We may also disclose information to respond to an emergency, to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable. Under these circumstances, StarChase may be prohibited by law, court order or other legal process from providing notice of the disclosure, and StarChase reserves the right under those conditions to not provide notice in its sole discretion.
With other third parties you consent or request- We may share information with other third parties you consent or request, such as in the following circumstances:
Information disclosed in connection with business transactions- Information that we collect from you, including PII, is considered to be a business asset. If we become part of another organization, including without limitation, by merger, change of control, sale of assets, or other acquisition, go out of business or enter bankruptcy, your PII may be disclosed or transferred to a third-party acquirer in connection with the transaction.
Information from or about you or your use of our products or services may be stored and processed in countries and regions outside of the People’s Republic of China. Each of these countries or regions has differing privacy laws offering different levels of protection for your information. When we transfer information from or about you or your use of our products or services to other countries or regions, we will protect it as described in this Privacy Policy. By using our products or services, or otherwise providing information to us, you consent to the transfer of information from or about you or your use of our products or services to other countries or regions.
You are required to provide us with accurate and up to date information. You may review and edit your PII that is stored in your StarChase Account on our Site (e.g., your passwords and other contact information) by accessing your StarChase Account on our Site or by contacting StarChase via the email address at the end of this Privacy Policy. You may also unsubscribe your account.
You are required to provide us with accurate and up to date information. You may review and edit your PII that is stored in your StarChase Account on our Site (e.g., your passwords and other contact information) by accessing your StarChase Account on our Site or by contacting StarChase via the email address at the end of this Privacy Policy. You may also unsubscribe your account.
You are required to provide us with accurate and up to date information. You may review and edit your PII that is stored in your StarChase Account on our Site (e.g., your passwords and other contact information) by accessing your StarChase Account on our Site or by contacting StarChase via the email address at the end of this Privacy Policy. You may also unsubscribe your account.
As a StarChase Account holder of the Site, you are responsible for maintaining the confidentiality of your username and password. Please keep your user ID and password confidential. If you share your computer, we recommend that you log-out and close your browser window after visiting the Site in order to protect the confidentiality of your data including your credit card information and purchase history. You agree to accept responsibility for all activities that occur under your Account or password. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties.
We seek to use reasonable organizational, technical, and administrative measures to protect information that we collect from you or about you within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below.
We will retain information we collect from or about our customers, our products, and our services for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you. When determining this retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, and retention periods required by law.
Our products and services are not directed to individuals under the age of eighteen (18), and we request that these individuals not provide any information to StarChase.
Our Digital Tools may contain links to third party websites such as other affiliated companies, dealers, or other third parties, as well as to social media platforms such as WeChat or Weibo (collectively “Linked Sites”). StarChase is not responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to them from our StarChase Digital Tools or communications. This Privacy Policy does not apply to any Linked Sites. We have no control over the collection or use of information on any Linked Site. We encourage you to read and understand the privacy practices of any Linked Sites that you visit.
StarChase reserves the right to change or update this Privacy Policy, or any other of our policies or practices, at any time, and will notify customers by posting such changed or updated Privacy Policy on our Digital Tools. Any changes or updates will be effective immediately upon posting on our Digital Tools. By using our products or services, or otherwise providing information to us, you accept the revised and amended Privacy Policy.
To contact us with a question or comment, to opt out from certain services, or to ask about your ability to exercise your privacy rights described above, please contact us:
Effecitve Date: 2019/9/19